Privacy Policy
Last updated:
1. Introduction
Welcome to Sycurely ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WordPress security services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Business information (company name, website URL)
- Billing and payment information
- WordPress website credentials and server access information (for security services)
- Communication records (emails, chat transcripts, support tickets)
2.2 Technical Information
When you use our services, we automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- Security logs and threat detection data
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We use the collected information for various purposes:
- To provide, maintain, and improve our WordPress security services
- To perform security audits, malware removal, and threat detection
- To process payments and manage your account
- To communicate with you about your services, updates, and support requests
- To send you marketing communications (with your consent)
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and protect our rights
4. Data Security
As a security-focused company, we take data protection seriously. We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure server access controls and authentication
- Regular security audits and vulnerability assessments
- Limited access to personal information on a need-to-know basis
- Regular backups and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services (e.g., payment processors, hosting providers)
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- With Your Consent: We may share information with your explicit consent
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your personal information
- Data Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at hello@sycurely.com.
8. Third-Party Services
Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
We use the following third-party services that may collect information:
- Google Analytics for website analytics
- Payment processors for transaction processing
- Communication platforms (WhatsApp, email services)
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: